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Communicating Your Reopening To Customers

By | Bothell, Chamber News, Community Events, Education, Kenmore, Uncategorized

Written by: Elizabeth Tackett, Marketing Manager
Bothell Kenmore Chamber of Commerce

As a business reopening you likely have new information that needs to be communicated to your clients and customers. This new information might include: increased health and safety measures, different products, services, or procedures, new delivery or appointment requirements, etc.

Will customer’s choose you or someone else?  Do you have their confidence?

Due to Covid-19 your clients and customers likely have an increased need to feel confident that your business is taking measures to keep them healthier and safer. A solid communication plan conveys this message, and assists consumers in choosing where they will do business.  Therefore communicating the right messaging is critical to your business’ success moving forward. It could mean the difference between someone choosing your business or someone else’s.

Use these tips and ideas to help you craft, communicate, and deliver your newly updated information to your audience.

How To Craft Your Reopening Messaging

  1.  Document your polices, procedures, and changes that you want to communicate to your customers.
  2.  Streamline this information – think Twitter and make it short and concise.
  3.  When creating written formats, use bullet point, table, or infographic styles to keep the messaging on point.
  4.  When creating a video, keep it short – 2 mins max. You can use slides or photos with narrative, an employee addressing customers, or a video of employees performing their new tasks – with a smile of course!
  5.  Where needed, create a one-sentence intro that conveys the “why” of your actions.
    Ie…  “We care about your safety and are pleased to be taking the following measures to keep you healthier.”
  6.  Tensions are understandably higher so if you need to ask them to do something be kind and polite, and offer an alternative.
    Ie… “To keep everyone safer we kindly ask that those experiencing symptoms please place your order online. We’ll deliver it to your car later.”

Notes:
Remember to show your empathy and understanding during this disconcerting time – your customers need to know you care.
Also, you may need to create different messages for different market segments. A real estate agent will likely need one message for buyers and another for sellers. And, your online customers will need different messaging from your in-store shoppers.

Where To Share

Websites

Adding your message to your website is a must. Home, Product and Appointment pages are the obvious choices, but don’t forget the less obvious such as Menus, Shipping details, About Us, and FAQs. Map your customer’s navigation and make sure all points along their paths are covered.

Several methods can be used such as:

  • Header banners inviting viewers to click through to a designated page, PDF, or video for full information.
  • Focused one-sentence messages at key points along the navigation path reminds customers of your additional efforts.  You want to keep confidence levels high throughout their visit and the sales process.
    Ie… Inform buyers on product and shipping pages that your employees wear protective equipment while handling and packaging their products.

Tip:  Increase links to your Contact Us page in case customers have additional questions.

Social Media & Other Online Identities

  • Share your message on all your social media channels
  • Share in industry and community groups
  • Post at regular intervals and update your message as needed.
  • Consider paying to boost your post or place an ad
  • Remember your review and referral sites, online ordering apps and stores, and other online identities.

Ask Your Customers To Share Your Messaging

Word-of-mouth is an important marketing tool so enlist your customer’s help in getting the word out about your reopening. Encourage customers to…

  • Share their positive experiences with your business
  • Check-in to your location on social media
  • Post photos/videos of the products they purchase
  • Leave positive reviews

Email Marketing, Text Messaging and Chats

  • Inform everyone on your email and SMS lists with a designated message.
  • Add messaging to future newletters/emails in the form of headers or footnotes inviting readers to click through to your designated page or video to learn more about your new policies or changes.
  • Remember your auto-responders! Update your contact us, order, messenger, and subscriber auto-responses.

Additional Customer Contact Points

Any place that your company comes into contact with a customer is an opportunity to remind them of your changes and increased efforts. Here are some additional places to add your message:

  • Appointment reminders and thank you notes
  • Signs on reception desks, and in waiting, dressing and treatment rooms
  • Point of entry and street signs
  • Shipping documents including packing slips and receipts
  • Telephone recordings
  • In-store announcements for large public businesses
  • Email signatures
  • Advertisements
  • Press Releases
  • As a guest speaker on a blog or show

Train All Customer Service Employees

Inform your customer-contact employees of any new methods, procedures, changes, etc. to build and maintain customer confidence, and to be able to respond to inquiries as needed.

  • Have employees verbally explain and physically show clients the changes as necessary. Lee Perry of Arena Sports Mill Creek, WA reminds us to “Give your customers a few extra minutes of attention – they will appreciate it. Show them where the hand sanitizers are stationed and tell them when they arrive what your company is doing for them.”
  • Consider preparing scripts or FAQ reference sheets for employees to keep on hand.

In closing…

Remember that the confidence level that your clients and customers have in your business will help determine your success moving forward. The above is not a complete list of ideas but will hopefully get your own ideas flowing and help you reopen with success.

If you have questions, please feel free to reach out to the Chamber. We’re here to support you.

~ Bothell Kenmore Chamber of Commerce

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Resources For Businesses & Employees Affected by Coronavirus (COVID-19)

By | Bothell, Chamber News, Community Events, Education, Kenmore, Uncategorized

Page Updated 9/9/2020

 

The Bothell Kenmore Chamber of Commerce is dedicated to supporting our local businesses with resources to assist you in working through the challenges related to COVID-19.  If you have questions or need anything at all we encourage you to reach out to us.

County Statuses – Governor Inslee has currently designated King County in “Phase 2” and Snohomish County in “Phase 2” of his Safe Start Washington re-opening plans.

Businesses To Require Face Coverings For Customers & Employees
Businesses in WA state will be prohibited from serving customers who aren’t wearing face coverings per a proclamation by Gov. Jay Inslee and Sec. of Health John Wiesman. This goes into effect on July 7, 2020.

New! King County Extends Deadline to Apply For Small Business Grants
Businesses in unincorporated King County have an additional week to apply for a Small Business Assistance Grant. These grants are for businesses that have been hurt by the COVID-19 pandemic and are located in unincorporated parts of King County (outside of cities). The new deadline to apply is Friday, Sept. 11.

New! Snohomish County Grants for Non-Profits
Snohomish County announced Monday it will be making more than $2 million available to local non-profit organizations to support organizational stabilization and capacity-building for addressing the COVID-related needs of community members.

Grants for Bothell Small Businesses
Check for status of grant fund. Grants are being provided for emergency financial support through the Bothell CARES Small Business Grant for qualified small businesses negatively impacted by the mandatory closing of non-essential businesses due to the COVID-19 pandemic.

Bothell Special Permit to Turn Parking Into Outdoor Dining
Food & beverage businesses within the City of Bothell may apply for a permit allowing for the temporary change of use from parking to outdoor seating.  Expand your table and chair capacity and serve more customers. Limits apply. Download Permit Information Here

Bothell Special Permit to Conduct Business on Main Street Closed Area
One block of Main Street in downtown Bothell is now temporarily closed to vehicular traffic to allow businesses to expand their working footprint outdoors, and to make social distancing easier during the summer. The street, sidewalk and flex/parking spaces will be open for dining and retail sales. Businesses can apply for a permit. Get More Information Here

⇒ NOTE: Our Resources page is now organized by category. We encourage you to scroll down and fully explore to locate all resources. New information will be noted.

Reopening Your Business - Requirements, Restrictions, Checklists & Tips

As some businesses are permitted to re-open and others are getting closer we encourage you to plan, establish policies, purchase supplies and be in compliance for a successful transition. The following resources can help you get started:

All Industries: Requirements For Re-Opening For All Businesses – State of Washington, Governor’s Orders
Industry-based. Learn what will be required of your business when you re-open. Includes restrictions and limitations, supplies for staff, requirements for customers and so forth by industry.

King County Small Business Safe Start Kits
Kits include masks and hand sanitizers for businesses. Schedule a pick-up time in downtown Bothell OR order yours to be shipped. Pick-up date is July 14.

WA State Coronavirus Response – Re-opening Links and Information
General information page for: Safe Start Plans, Re-opening Guidance, and more for businesses.

Checklists and Guidelines For Safe Start Re-Opening Plan
Great resource for employers in planning your re-opening strategy.

Business Reopening Kits: Phase 2
City of Bothell will be providing free reopening kits for- restaurants, bars, salons, gyms, and retail businesses on Tuesday, June 30th from 9am – 3pm at the City Hall plaza. Kits are for existing Bothell businesses and include hand sanitizer and dispensers, cloth masks, decals, banners and signs. Business License or Business Card required at pickup.  Read Full Details Here

Guide To Re-Open Your Business – U.S. Chamber of Commerce
Articles with helpful strategies including creative office space strategies, screening employees, encouraging customer compliance and many more.

Free Webinar re: Toolkit For Reopening The Workplace
Best practices on a host of topics, from workforce and workplace readiness, as well as a host of templates and other documents to help you build your own toolkit for the process of reopening.

Back To Work Toolkit
Toolkit for re-opening the office and getting back to work.

Article: Communicating Your Reopening To Customers
Your customers will need to feel safe doing business with you. Learn ways to communicate your efforts to help them feel confident.

Business Signage Toolkit
Print these posters for businesses. Ie. Shopping Tips, What Is 6 Feet?, We Do Take-Out, etc.

Hygiene Signage For Businesses
Print these posters from EvergreenHealth to remind your employees and customers of safer habits.

WA State - Business, Employer & Employee Resources

WA State Coronavirus Response Resources Page
Extensive list of state resources for businesses and employees.

Facial Coverings Are Mandatory Statewide: Effective June 26, 2020
Governor Inslee announces that every Washingtonian in an indoor public space, or in an outside public space when unable to physically distance from others, will be legally required to wear a face covering. Read Full Details Here
Unemployment Insurance, Benefits & Taxes

Tips from the Employment Security Department…

Preparing fully before applying will help the process go smoother
Everyone who is eligible will receive benefits – and it will be paid retroactive to their date of eligibility

Employment Security Department
Main Page for Unemployment Information in WA State

Webinars: Introduction To Unemployment Insurance

Unemployment benefits now available for Self-Employed and Independent Contractors in the State of Washington

Webinar: Navigating State Unemployment in a Pandemic
NOTE:  Content starts at 26 minutes. Originally hosted on 3/23/20.

Employment Security Department
Video of Shared Work Program overview. Shared Work is a special program that helps businesses avoid layoffs. Video also available in Spanish.

WA State Employment Security Department: Layoff Assistance
“The Employment Security Department (ESD) can: Help businesses and workers facing major layoffs, and help prevent layoffs from happening.”

Working Washington Emergency Grants

Working Washington Small Business Emergency Grants
Currently closed for applications.

Other WA State Resources

WA State Department of Revenue
Business Relief During COVID-19 Pandemic

WA State Department of Health: Workplace and Employee Resources & Recommendations

Updated Regularly: Businesses Currently Hiring – WorkSource Washington
Essential Workforce Openings (Health care, Grocery, etc.)
King County Jobs
Snohomish County Jobs

WA State Department of Commerce: COVID-19: Insurance For Businesses and Events

Washington Small Business Development Center (WSBDC) Business Resiliency Toolkit
Disaster planning information, guide, and emergency procedures workbook.

Covid-19 Legal Clinic For Small Businesses & Non-Profits – Communities Rise
Virtual clinic helps small businesses and nonprofits connect with a lawyer to navigate the legal issues they are experiencing due to Covid-19.

Webinar: COVID-19 Business Impact Webinar
Originally hosted on 3/23/20. Learn what resources are available for you and your business as we navigate how COVID-19 continues to impact our state and the economy. Speakers include: WA State Labor & Industries, U.S. Small Business Administration, WA State Dept. of Commerce, WA State Employment Security Dept., WA Small Business Development Center, UW School of Public Health.

Governor Inslee's COVID-19 Resources & Stay Home Stay Healthy Guidelines

Watch All Governor Jay Inslee Press Conferences re: COVID-19 Coverage

 

Governor Inslee Announces Washington’s COVID-19 Recovery Plan – A Safe Return To Public Life
Learn about the Governor’s 3 Overriding Goals.

Governor Inslee Issues Protections For High-Risk Workers
The proclamation provides older workers and those with underlying health conditions a series of rights and protections.

WA State List of Essential Critical Infrastructure Workers
The Governor has designated “Essential Critical Infrastructure Workers” to help state, local, tribal, and industry partners as they work to protect communities, while ensuring continuity of functions critical to public health and safety, as well as economic and national security.

Request Form To Have Your Business Added To Essential Business List
Submit this form and let them know why your business should be considered and essential business.

King & Snohomish Counties, & Local - Business, Employer & Employee Resources

Bothell – Special Use Permits for Outdoor Dining
City of Bothell is temporarily permitting restaurants to conduct outdoor dining in approved parking lots and closed roads.

Key Indicators of Covid-19 Activity in King County
This dashboard provides a snapshot of several useful indicators, or measures, related to COVID-19 activity in our community and its impact on our health and our hospitals. The indicators help determine if current actions are adequate, need to be strengthened, or might be carefully relaxed.

Grants Available From Snohomish County For Small Businesses
Check to view status of grant program. Apply today to see if you qualify for up to $25,000 in grant funding for your small business located in Snohomish County.

King County & Seattle Public Health: Planning For A Coronavirus Pandemic
A Guide For Businesses & Organizations

County Health Officer Directs Residents To Use Face Coverings
Seattle & King County Health Department strongly urges face coverings in all indoor public places including grocery stores and other businesses, as well as outside settings where maintaining six feet of social distancing is difficult. This directive will go into effect May 18, 2020.

Public Health – Seattle & King County
Guidance for retail businesses and service operators to protect from the spread of COVID-19

Snohomish County Info For Business/Employers
An extensive list of resources and materials for employers and employees related to COVID-19.

Farmer’s Markets – Snohomish County Information For Markets & Vendors
Operational requirements, checklists and more.

City of Kenmore Announces Local Face Covering Directive
All persons and commercial establishments within Kenmore’s boundaries are asked to comply with the Public Health Seattle & King County Directive to wear a face covering that covers the nose and mouth in most public settings.

Business Rent Reduction Request Template Letter (Open in WORD for editing)
Courtesy of Business Australia

Puget Sound Energy Announces Relief Measures 

Washington HealthPlanfinder
The state’s health insurance exchange has opened a special enrollment period for qualified individuals who are or become uninsured.

Chamber Member’s Pay-It-Forward Campaign To Support Our Local Businesses
Although many of our members are experiencing financial hardship, others are asking how they can help. To service this request for kindness, we have created a way to “Pay it Forward” with a donation towards another member’s Chamber dues.

Workforce Education Opportunities
Get trained to go to work, find a new career, or advance your skills.

Federal & US - Business, Employer & Employee Resources

The Coronavirus Aid, Relief, and Economic Security (CARES) Act allocated $350 billion to help small businesses keep workers employed during the pandemic and economic downturn. Here are some resources to assist you with the program…

The SBA resumed accepting Paycheck Protection Program applications from participating lenders on Monday, April 27, 2020. With the additional funding provided by the new COVID-19 relief package, SBA will resume processing EIDL Loan and Advance applications that are already in the queue on a first come, first-served basis. Learn more here

SBA Releases Instructions To Calculate & Apply For PPP Loan Forgiveness
Includes Forgiveness Application Form and instructions on how to apply for forgiveness of their PPP loans, consistent with the CARES act.

Small Business Guide to the CARES Act
Complete Information & Links by U.S. Senate Commitee on Small Business & Entrepreneurship

Families First Coronavirus Response Act
FFCRA helps workplaces by reimbursing American private employers that have fewer than 500 employees with tax credits for the cost of providing employees with paid leave taken for specified reasons related to COVID-19.

Paycheck Protection Plan

Webinar: Loan Forgiveness – What Every Business Should Know About PPP Loan Forgiveness
Hear from a panel of speakers about how business owners can set themselves up to best utilize their PPP funds – including tips and tricks to navigating this new program and best positioning your business.

Quick Answers & Preparation List re: Paycheck Protection Program
Infographic Worksheet by U.S. Chamber of Commerce

SBA – Small Business Administration / EIDL

Webinar: SBA Loans & Grants Available Under the New CARES ACT
Join representatives from the U.S. Small Business Administration (SBA) as they review the new funding opportunities available including the Paycheck Protection Program (PPP) Loans, the SBA Debt Relief and Express Bridge Loans, and the Economic Injury Disaster Loans (EIDL) and Emergency Economic Injury Grants.

Coronavirus (COVID-19): Relief Options & Funding Programs – U.S. Small Business Administration (SBA)

Coronavirus (COVID-19): Small Business Guidance & Loan Resources
The federal Small Business Administration (SBA) may be able to provide assistance through the Economic Injury Disaster Loans program to businesses that have suffered substantial economic injury in an eligible disaster area.

SCORE Coronavirus Small Business Resource Center – A mentorship & counseling division of the SBA
A central hub of up-to-date information and best practices for small business resilience at this time. The completely free resource center includes financial support resources, live and on-demand educational content and access to remote mentoring.

COVID-19 SBA Disaster Loans
Distributed by: Office of Congressman Rick Larsen

U.S. Chamber of Commerce

Coronavirus Small Business Guide & Resources – U.S. Chamber of Commerce

U.S. Chamber of Commerce: Workplace Tips for Employees
General workplace health and safety information.

Centers For Disease Control

CDC Guidance for Businesses
Recommended strategies for employers to use now, response plans and more.

Grants & Industry Specific Relief Opportunities

City of Lynnwood Small Business Relief Grants
Check status of grant fund. Funds for eligible businesses may be used for existing operating expenses, including business rent or mortgage, payroll, utilities, inventory, marketing, and improvements to meet social distancing requirements.

Local Marketing Grant Program
Check the status of grant fund. Sound Publishing is offering grants for digital display and print ads to qualifying businesses.

Workforce Education Grants
Students enrolled in a professional/technical program may be eligible for these grants.

Facebook Small Business Grants
Facebook is offering Small Business Grants to qualifying businesses located in King County.

ArtsWA Grants
ArtsWA grants support the work of arts organizations across Washington State.

The Plate Fund
Food Service Workers that LIVE in King County
Apply for financial assistance from The Plate Fund. Donations are also needed to add to this fund.

Webinar Hosted on April 9 – “What’s Next COVID-19 Relief For Non-Profits”
Learn about the relief efforts and additional federal policies to provide resources for nonprofits and the communities they serve.

GreenRope Offers Free CRM Programs For Qualifying Non-Profits
Customer relationships are key in business and especially during this unusual time.

Cultural Relief Fund
Grant funds for cultural workers who have suffered financial hardship from the COVID-19 outbreak or have an innovative idea that shows promise in supporting other King County residents may be available to you or your organization.

Google Ad Grants & Free Resources For Non-Profits

Restaurant Employee Relief Fund
Grants of $500 will be awarded on a first-come first-served basis starting April 2 to those individuals who meet the prescribed eligibility criteria, as reviewed and verified by the National Restaurant Association Educational Foundation (NRAEF).

James Beard Foundation Food and Beverage Industry Relief Fund
Open to independent restaurants with under 100 employees. Apply here for temporary relief funds up to $15,000.

Personal Protective Equipment & Medical Supplies

Medical Supplies:
WA State – If you can manufacture any of these items: gloves, gowns, swabs, masks, face shields, vials, etc. Washington needs you. Learn more here: https://coronavirus.wa.gov/how-you-can-help
FEMA – Interested in Selling or Donating Medical Supplies to FEMA? If you want to…
– Sell medical supplies or equipment to the federal government Email Here
– Have medical supplies or equipment to donate Provide Details Here
– Are a private company that wants to produce a product related to the COVID response Email Here
Further… The FDA is interested in hearing from manufacturers who may be able to help mitigate potential shortages of PPE by increasing U.S. availability of such devices. These manufacturers may Email FDA Here

World Health Organization

Human Resources / Personnel Assistance

Now is the time to review your workplace policies regarding leave, working remotely, wage and hour, and so forth. Chamber Member HR Kinections’ Mia Wyatt is ready to assist you.

Quick Information re: CARES, Unemployment, Families First Coronavirus Response Act, Payroll Protection Program
Slides from HR Kinections’ presentation at Chamber General Meeting on April 23.

Preparing Your Business For COVID-19

Working Remotely, IT Support, or Cybersecurity

If working remotely is in your plans then consider these resources and Chamber Members for assistance:

CMIT Solutions of Bothell, Lynnwood, and Seattle North

Greenlight Techs, LLC

15+ Tools & Resources For Working Remotely

Additional Coronavirus Community Resources

Operation Take-Out! Rally behind our local restaurant, bakeries, wineries & breweries!
Here is a list with links to all our chamber members in the food and drink industry. You’ll also find a list of different ways you can support these businesses.

Local Libraries Offer Online Resources For Professionals, Students and Families
Learn about the many FREE resources available ie. movies, magazines, audio books and so much more from King and Snohomish County libraries, and how to get a quick library card!

Video: Make A Mask In 45 Seconds
Slow the spread folks! Learn how to make a mask with household items in just 45 seconds from the U.S. Surgeon General. CDC is recommending face masks for everyone when out in public.

EvergreenHealth Patient Update – Coronavirus Information

HealthPoint – Coronavirus/COVID-19

Immediate Clinic MultiCare – Coronavirus Health Alert

Pacific Medical Centers – Novel Coronavirus, COVID-19

WA State Department of Health – 2019 Novel Coronavirus Outbreak (COVID-19)

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Operation Take-Out! Support Our Local Restaurants!

By | Beer & Cider, Bothell, Chamber News, Community News, Kenmore, Uncategorized

Our local restaurants, wineries, and breweries are in need of our community support! They can no longer offer inside dining, and a few have temporarily closed, but the great news is that you can enjoy many of your favorite foods and drinks at home through take-out, curb-side pickup, and delivery services! PLUS… you can buy Gift Certificates and buy their merchandise at their websites to show support.

Below is a list of our Chamber Members.

Give them a call today!  Please also consider ordering gift cards or their merchandise they may be offering online.

** Please contact each business directly for their most currently offered services. **

- RESTAURANTS & BAKERIES -

Alexa’s Cafe – 425-402-1754
Menu or Website

Amaro Bistro – 425-485-2300
Menu or Website

Beardslee Public House & Brewery – 425-286-1001
Menu or Website

Bonefish Grill – 425-485-0305
Menu or Website

Carolina Smoke BBQ – 425-949-8672
Menu or Website

Chantanee Thai – 425-398-7300
Menu or Website

Chick-fil-A, Bothell Canyon Park – 425-402-0201
Menu or Website

Graham’s RoyalTea – 425-686-7670
Menu or Website

Hillcrest Bakery – 425-486-5292
Menu or Website

Ivar’s Seafood Bar – 425-892-8807
Menu or Website

McMenamin’s Anderson School Restaurants – 425-398-0122
Menu or Website

Menchie’s Canyon Park Commons – 425-286-6039
Menu or Website

Nothing Bundt Cakes – 425-379-0300
Menu or Website

Pasion Tequila – 425-488-1308
Menu or Website

PinkaBella Cupcakes – 425-877-1957
Menu or Website

Poquitos Bothell – 425-949-7680
Menu or Website

Revolve True Food & Wine Bar – 425-287-6420
Menu or Website

Russell’s Restaurant – 425-892-8492
Menu or Website

Seaplane Kitchen & Bar – 206-484-4982
Menu or Website

Social Grounds Coffee & Tea – 425-419-4257
Menu or Website

Sparta’s Pizza & Pasta House – 425-485-1227
Menu or Website

Subway, Kenmore – 206-817-5566
Menu or Website

Sushi Chinoise – 425-402-0200
Menu or Website

The Cottage – 425-286-6332
Menu or Website

The Guest House – 425-402-4990
Menu or Website

The PicNic Table Cafe – 425-683-2900
Menu or Website

The Vet Chef Food Truck – 206-321-9984
Menu or Website

Uncle Peteza’s – 425-487-9100
Menu or Website

Zulu’s Board Game Cafe – 425-818-8122
Menu or Website

- WINERIES & BREWERIES -

Cairn Brewing – 425-949-5295
Menu or Website

Chateau Ste Michelle – 425-488-1133
Menu or Website

Eye of the Needle Winery – 425-406-0089
Menu or Website

Foggy Noggin Brewing – 206-553-9223
Menu or Website

Goose Ridge Winery – 425-488-0200
Menu or Website

Hop and Hound – 425-486-2337
Menu or Website

Milbrandt Vineyards & Ryan Patrick Wines – 425-949-7660
Menu or Website

Tinte Cellars – 425-659-4990
Menu or Website

- MORE WAYS TO SHOW YOUR SUPPORT -

  • Go online and buy their branded merchandise (t-shirts, coffee mugs, etc.)
  • Order a catered lunch to-go for your employees who can’t work remote
  • Go online and buy their gift cards/certificates to use or gift later (think holidays!)
  • Reserve a private room now for use later this year or early next year & put down a deposit.
  • Leave an online review so when we return to normal, and everyone’s excited to get back in to restaurants, they’ll have a great rating!

We’re all in this together!  Questions?  Call the Bothell Kenmore Chamber of Commerce at 425-485-4353

Photo credit: Photo of food in artwork above is from Revolve True Food & Wine Bar

Local Libraries Offer Online Resources For Professionals, Students, and Families

By | Bothell, Chamber News, Community Events, Community News, Education, Kenmore, Uncategorized

Our local Libraries – King County & Sno-Isle Counties – are fabulous, online, modern and free!  Improve your business skills, learn a new hobby, school your kids, read the latest best sellers, and entertain the family with their huge selection of online resources.

Enjoy choosing from audio books, eBooks, movies, TV shows, music, magazines, newspapers, encyclopedias, databases and more.  Best part… it’s easy!

STEP 1
   You’ll need the following:

Internet capable computer, tablet, or phone
Internet access

Please note: The following is for people who live in King, Snohomish and Island counties. If you live outside of these counties contact your local library system.

STEP 2
   Get an Online Library eCard, it’s an easy 1-page application, links are below:

King County Library Cards
Sno-Isle Library Cards

STEP 3
    Start exploring your cool downloads here:

King County Online Library
Sno-Isle Online Library

STEP 4
    Get the Apps if applicable to view/hear your selections (these links will be available inside the online libraries and will depend on what you’re accessing ie. books vs. music)


Questions?
  Staff are available to help you via email, phone, and chat.

King County Libraries Support
Sno-Isle County Libraries Support

 

Photos courtesy of King County Library System and Sno-Isle Libraries.

Important Community Notice

By | Bothell, Chamber News, Community Events, Education, Events, Kenmore, Uncategorized

Our top priority here at the Chamber is the welfare of our community including our residents, visitors and businesses. We have been closely monitoring the current health situation and based on information and recommendations from state and county health departments we are making adjustments as follows:

Upcoming Chamber Events


Large Events

State of the City of KenmoreRescheduled from March 11 to May 13.
All tickets will be transferred and refunds will be available upon request through April 15, 2020.

March General MeetingCancelled.
We look forward to seeing you at the next General Meeting on April 23, 2020.


Small Events

Ribbon Cuttings – We will be checking with hosting businesses and will update you as soon as possible.

Committees – Updates will be sent to committee members / posted on our website.

April Events

We are keeping these on the schedule for now and will update you as necessary.


Chamber Office & Visitor Center

We will remain open between the hours of 10:00am and 2:00pm Monday thru Friday.  We will notify you of any changes.

We are offering flexibility to our team with remote working.
Interested in offering this to your staff?  View 15 + Tools & Resources For Working Remotely

 

Support Our Local Businesses

We all need to support each other during this challenging time. Please remember to shop local businesses – they need you! Stop in, shop online, or call to buy gift cards for future purchases.

 

Additional Resources

Resource List for WA State Businesses and Workers

Workplace and Employee Resources & Recommendations

WA State Department of Health

Snohomish County Info For Business/Employers

CDC Guidance for Businesses

EvergreenHealth Patient Update

 

If the Chamber can support you in any way, please let us know. We are here for you. Our contact information is below and we look forward to hearing from you.


Bothell Kenmore Chamber of Commerce
& Bothell Visitor Center
10120 Main Street, Suite 201, Bothell, WA 98011
425-485-4353
www.BothellKenmoreChamber.org

Please follow us for additional updates

Facebook.com/BothellKenmoreChamber
Twitter.com/BothKenChamber
Linkedin.com/company/7950118
Instagram.com/BothellKenmoreChamber

15+ Tools & Resources For Working Remotely

By | Bothell, Chamber News, Education, Kenmore, Uncategorized

In today’s business environment the desire and need to work remotely is growing. Planning and implementing now the right tools for your business to work remotely will increase transitional success, optimize productivity, reduce stress, and minimize costs.

There are many factors to consider – with each company and organization having different needs, but here are the Chamber’s suggestions for basics to get you started.

Tip!  Below this article you will find additional resources including names of programs and apps, and Chamber members who may be able to assist you.

 Virtual Phone Calls/Meetings/Conferences
Keep relationships strong with video-style calls and meetings (think Zoom.) Viewing a person’s smile, facial expressions and body language go a long way in maintaining good professional relationships. Multiple people from numerous locations can be participating simultaneously, and sessions can often be recorded for future reference. (See resources below.)

 VPNs
If your company uses its own network ask your employer if you can utilize a Virtual Private Network (VPN) to remotely access the company’s network.

  File Sharing
Eliminate many challenges of working remotely by storing your files and photos on cloud services. Doing so allows you to access them from other computers/devices as long as you have access to the internet. Tip: Avoid unsecured wi-fi when accessing company files, emails, etc. And be sure your anti-virus software is always up to date. (See resources below)

Sending Large Files
Not everyone will be on your file sharing cloud service or company network. For those times when you need to send a file larger than your email capacity consider sending via a large file program like Dropbox. This often happens when sending multiple photos. (See more resources below)

  Team Organization
Businesses can organize projects requiring team effort with programs like Microsoft Project or Trello. Create projects with to-do lists, resources, notes, and more. View progress of tasks, and updates will sync across all devices.

  Remote Desktop
Access your computer as if you are in front of it. (See resources below)

   Remote Policy
Establishing a clear understanding of employee and employer responsibilities, as well as a plan of work will go a long way in creating a successful work remote program.

Chamber member Jeff Chapman with Greenlight Techs, LLC shares his favorite resources…

“If your work allows you to work from home, or if you are too sick to go into work, here are a couple of things to think about. Most of these options work best if you plan ahead! If you have an IT department, ask what they can do for you!”

1. File Sharing – Work on all your files and have them already updated when you get back in to work. Or being able to work on the same file with your colleagues. Possibly at the same time!
a. One Drive
b. Drop Box
c. Google Drive

2. Meeting/Conferencing – Talk to your colleagues and get things figured out. Being able to share computer screens make these a better option than a phone call.
a. Skype
b. Google Hangouts
c. Facebook Messenger

3. Remote Desktop – This is a great option if you can do it. All your files and programs from your work computer.
a. Log Me In
b. Windows Remote Desktop

Questions? Need assistance with a successful remote work plan? Contact these Chamber Members for more information:

Greenlight Techs, LLC

CMIT Solutions of Bothell, Lynnwood & Seattle North

HR Kinections

 

Chamber Hosts 2020 State of the City of Bothell Luncheon

By | Bothell, Chamber News, Community Events, Events, Legislative, Uncategorized | No Comments

The Bothell Kenmore Chamber was pleased to host our annual State of the City of Bothell Luncheon this week. For the fourth year Bothell City Manager Jennifer Phillips delivered the address, and this year she was joined by newly appointed Mayor Liam Olsen. The two outlined the city’s accomplishments, as well as the primary goals and focus for the city and council for 2020.

Photos & Video Available Below….

An extensive range of topics were covered during the presentation including: affordable housing, public safety, community health, economic development, community connections, cybersecurity for government, parks and recreation, and more.

The Chamber also presented our Student of the Month Award to Shaena Kruse Ramos of Bothell High School. Shaena was introduced by Bothell High School Principal Juan Price.

The Chamber wishes to extend special thank you’s to our featured presenters Jennifer Phillips, Bothell City Manager and Mayor Liam Olsen, the staff at the City of Bothell, our amazing hosts – the Evergreen Church who provided their wonderful volunteers and their spacious state-of-the-art venue, our sponsors: Community Transit, The Pop, Junction Bothell, The 104 Apartments, Sound Transit, Alexa’s Cafe & Catering, Bothell Kenmore Reporter, Northshore Schools Foundation, and our Chamber staff, Ambassadors, Board Members, and volunteers for all your support in making this annual event a success.

Please enjoy the photos below.

 

Watch Video Of 2020 State of the City of Bothell AddressWatch Video Of 2020 State of the City of Bothell Address

Watch the video of the 2020 State of the City presentation.

 

We invite the community to join us on March 11 for the State of the City of Kenmore Luncheon where Kenmore City Manager Rob Karlinsey will deliver the address. This event will be held at the Inglewood Golf Club in Kenmore. We look forward to seeing you there.

 

Holiday Wine, Beer & Spirits Walk Was A Merry Success!

By | Beer & Cider, Bothell, Chamber News, Community Events, Events, Uncategorized

Thank you everyone who attended our Holiday Wine, Beer & Spirits Walk and made this year the best ever!

Approx 650-700 people attended to sip, stroll, shop & socialize. Check out the many great photos below and share them with your friends!!

We extend a very special thank you to our sponsors: UW Bothell and The Lodge at Saint Edward Park, First and Main Design Market for hosting our check-in location, all our hosting shops, vendors that poured, sponsors that provided food, volunteers and staff that worked super hard, and Seattle Uncorked for assisting in organization. It takes a village to put on an event like this and we couldn’t do it without all of you!

Chamber’s Facebook Photo Album

 

PIQ Photo Booth Album

Holiday Auction Photos & Fun!

By | Bothell, Chamber News, Community Events, Events, Kenmore, Uncategorized | No Comments

We are very pleased to announce that our Chamber’s 2019 Holiday Dinner & Auction event was a super success!

Close to 200 fabulous people joined us last week for a fun evening of socializing, dining, drinking, bidding on auction items, playing games, and more!

We are extremely thankful to all who attended, donated, sponsored, purchased, volunteered, and auctioneered at this important Chamber fundraiser. Your contributions go far to support the Chamber’s important business- and community-building programs, our economic vitality efforts, and the 50+ events and meetings we organize and manage throughout the year.

View a Complete List of our Generous Donors Here!

 

  We want to express a special thank you to all who donated to our Fund-A-Need program!  We raised $3,500 for the Chamber’s Student Scholarship Fund which will assist a Northshore Student in receiving an advanced education!

 

And, a special thank you to our auctioneers: Dale Amundsen, Tim Hunter and Wendy Hartfelder. And to our generous Event Sponsors: Banner Bank, Inglewood Golf Club, Cairn Brewing, Eye of the Needle Winery, OlsonDesign Jewelers, Conover Insurance, First Financial Northwest Bank, JD Davis of Sundance Energy Services, Cox Printing & Signs, Alexa’s Cafe & Catering, The Storymakers, First & Main Design Market , Jane Turlo & Associates and Hub International.

Enjoy our fun photos from the event below!  And view the photobooth photos from PIQ Photobooth here.

 

 

 

Winners Announced & Photos For Bothell Underground Beer Festival

By | Beer & Cider, Bothell, Chamber News, Community Events, Events, Uncategorized | No Comments

The 2019 Bothell Underground Beer Festival was a success!

Thank you to everyone that joined us on Saturday at the 6th Annual Bothell Beer Festival.  Hundreds of craft beer and cider lovers gathered again in the Bothell City Hall Garage to sample new varieties as well as their favorites, socialize, listen to music, and play games. We send a special thank you to all our contributing breweries and cideries, musicians, food trucks and lighting specialist. And an extra special thank you to our volunteers and sponsors: The Merc Apartments, Harborstone Credit Union, Byler Real Estate, One89Dwell, Recology & Zulu’s Board Game Cafe – we couldn’t do it without any of you!

Votes are in and the Winners are announced, along with some very fun photos below… enjoy!

Congratulations to the Winners of the Bothell Underground Beer Festival!

Thank you to all our Judges & Attendees for your votes!

Underground Special Beer Award Winners

1st Place Tie:
Good Brewing “Idaho Glory Fresh Hop IPA”
Postdoc Brewing “Dark Secret Beer”

2nd Place Tie:
Cairn Brewing “Cookie Monster Cookies & Cream Infused Thor’s Hammer”
Watts Brewing Co. “Experimental Schwarzbier”

3rd Place:
Beardslee Public House & Brewery “Sidewinder Bourbon Barrel Aged Stout w/Vanilla Beans”

People’s Choice Award Winners

1st Place:
Cairn Brewing “Cookie Monster Cookies & Cream Infused Thor’s Hammer”

2nd Place:
Postdoc Brewing “Dark Secret Beer”

3rd Place Tie:
Beardslee Public House & Brewery “Double Dry Hopped Greenleaf IPA”
Cairn Brewing “Sippy Cup, Hazy IPA”
Gallaghers’ Where U Brew “Bourbon Balls Porter”